Medical Billing Solutions Company, Inc.
Training and Technical Support Guidelines
STATEMENT OF GENERAL TERMS & CONDITIONS
1. Fee StructureAll time, including travel hours, spent on the project by professional, technical, and clerical personnel will be billed. (Travel time is billed at .65 per mile, portal to portal.) The following approximate ranges of hourly rates for various services are currently in effect:
2009 Rates |
Software Version |
| Installation remote support$250.00 | Current purchase or upgrade technical support |
| $100/incident w/ credit cardLimited to 1 hour per incident | Current and Previous versionssupported by Medisoft |
| $695/year Version 15 | Current version technical support (1 Provider) |
| $795/yearVersion 12 and 14 | Previous version technical support |
| $95/hour | On-site training and consulting |
| $85/hour | On-site training and consulting with support contract |
| $75.00/ hour | High speed remote training / remote access capability |
| $350.00 Per incident | Data corruption repair |
| $55.00/ hour | Custom reports |
| $150 fee | Gateway EDI formatting |
2. Technical Support ServicesMBSCI will answer Medisoft questions of specific use and features. We will support and troubleshoot all error messages relating to Medisoft and Advantage. We support all products that Medisoft offers if you have purchased the product from Medical Billing Solutions Company Inc. Electronic claims specific use and features for all Gateway EDI clients and existing Stratus and
MBSCI also will answer limited medical billing and coding questions. We however offer this as suggestions only and are not held liable for any coding and billing errors based on the information we provide. We encourage you to contact your participating carriers and payers for specific billing and coding guidelines.As a preferred MBSCI technical support contract client we will give you access to our personal cell phones and e-mail addresses to ensure our availability to you and your staff. We make every effort to contact you within 24 hours of your call to us. This contract does not include problems determined to be hardware, network or modem related. We will assist in determining if the problem is hardware or software related. The technical support service contract does not include training over the phone. If we determine that your questions are in need of training we will suggest that you contract for our training services. 3. Training ServicesMBSCI will provide on-site and remote-connect training. We are a billing service and use this software on a daily basis. We are very qualified to train you and your staff with the features and functions of Medisoft and related software. We attend the Medisoft Value Added Reseller conference every year so that our staff is trained and utilizing many of the new features of Medisoft before the software is even released. We are a certified Silver VAR as listed on Medisoft’s website. Training services can be provided at your office site or remotely using a high speed internet remote connection. Training will include hands on entry of your data into your system so that you are up and running quickly. We show you the short cuts and easy ways to get around on your system. We generally train for 3 sessions over time so that you are not overwhelmed with information overload. We may adjust this curriculum based on your needs. Training curriculum includes:Session 11. Setting up your practice and data files2. Office Hours scheduling3. Work Administrator overview4. Entering patient demographics5. Entering and use of cases6. Transaction entry and co-pay posting7. Day sheetSession 21. Electronic Claims file set up and testing2. Claims processing and claim management3. Paper claim formatting4. Patient recall, Quick ledger, Quick Balance5. Entering deposits and applying payments6. Statement Management7. ReportsSession 31. Entering deposits and applying payments2. Statement Management3. Formatting statements4. Custom reports5. Collections and Payment plansMedical Billing Solutions Co. Inc. is committed to its clients and the successful utilization of your software. If you are ever unsatisfied with any of our services or support; please let us know. We can only improve if you let us know how we can best serve your practice.
